Documentation Index
Fetch the complete documentation index at: https://docs.humanizing.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
The Analytics page shows live call data for your Receptionist agent. Use it to track how many visitors are being connected, spot missed call patterns, and review individual visit records over any date range.Stats Cards
Five summary cards are displayed at the top of the page:| Card | Description |
|---|---|
| Total Calls | All calls initiated through the kiosk during the selected period |
| Answered | Calls that were successfully connected to a contact |
| Missed | Calls where no contact was reached |
| Average Duration | Mean call length across all answered calls in the selected period |
| Answer Rate | Percentage of total calls that were answered |
If your agent has no call data yet, the stats cards and visitor log will show an empty state. Make a test call from the kiosk to generate your first data points.
Visitor Log
Below the stats cards is a table listing every call attempt. Each row represents one visitor interaction.| Column | Description |
|---|---|
| Contact Name | The employee the visitor selected from the directory |
| Timestamp | Date and time the call was initiated |
| Duration | Length of the call (blank for missed calls) |
| Status | Whether the call was Answered or Missed |
Call Statuses
- Answered — the contact picked up and the call connected successfully
- Missed — the call was not answered (contact unavailable, declined, or timed out)
Filtering by Date Range
Use the date range picker in the toolbar to narrow the data shown in both the stats cards and the visitor log.- Click the date range picker at the top of the Analytics page.
- Select a start date and an end date.
- The stats cards and visitor log update immediately to reflect the selected period.
GO Consumption
Each Receptionist call consumes GOs based on call time:- 100 GOs per started minute of call time
- If your GO balance reaches zero mid-call, the call ends gracefully
GO consumption is tracked at the workspace level. Visit the Usage page in the main sidebar for a full breakdown across all agents.
Next Steps
Manage Contacts
Keep your employee directory up to date so visitors can reach the right people.
Kiosk Deployment
Review deployment options and device setup for the kiosk.
Receptionist Overview
Learn how the Receptionist agent works end to end.
Workspace Usage
View GO consumption and aggregated metrics across all agents.