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Documentation Index

Fetch the complete documentation index at: https://docs.humanizing.com/llms.txt

Use this file to discover all available pages before exploring further.

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How Phone Numbers Work

Phone numbers are managed at the workspace level — not per agent. You purchase numbers once and assign them to any voicebot agent in the workspace. This means you can:
  • Buy multiple numbers (e.g., one per country or department)
  • Reassign a number from one agent to another without re-purchasing
  • Keep unused numbers provisioned for future use

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Purchasing a Phone Number

1

Go to Phone Numbers

Navigate to Workspace Settings → Phone Numbers.
2

Search for a Number

Select a country and optionally enter an area code or prefix to filter available numbers.
3

Buy with One Click

Click Purchase next to any available number. The number is provisioned and added to your workspace immediately.
Numbers are auto-registered to your workspace as soon as the purchase completes. No manual activation or porting is required.

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Assigning a Number to an Agent

Once a number is in your workspace, assign it from the agent’s voicebot settings:
  1. Open the agent and go to Agent Settings → Voicebot
  2. In the Phone number field, select the number from the dropdown
  3. Save your settings
Each phone number can only be assigned to one agent at a time. If you need to reassign a number, remove it from the current agent first.

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Pricing

Voicebot usage is billed per minute of call time. Charges apply to connected calls — you are not charged for calls that ring but are not answered.
Check your current usage and remaining balance in Workspace Settings → Billing. You can set up alerts to be notified before your balance runs low.
If your balance reaches zero during a call, the call ends gracefully. New calls will not connect if there is insufficient balance to cover at least one minute.