Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.humanizing.com/llms.txt

Use this file to discover all available pages before exploring further.

​
What is the Voicebot?

The Voicebot adds voice call capability to your agents. When enabled, callers can phone a dedicated number and speak directly with your AI agent — the same agent that powers your chatbot, trained on the same knowledge base.
Voicebot is a Pro plan feature. Free trial users can access it during the trial period. Once the trial ends, an active Pro subscription is required to keep voice calls enabled.

​
When to Use It

  • Inbound support calls — let customers call a number instead of (or alongside) using the chat widget
  • Automated voice responses — handle FAQs, bookings, or routing over the phone without a human agent
  • Multilingual phone support — serve callers in their language using the same multilingual setup as your chatbot

​
How It Fits With Your Other Agent Capabilities

Voicebot, Chatbot, and Receptionist are capabilities of the same agent — not separate agents. You enable them per agent from the agent settings.
CapabilityInterfaceUse Case
ChatbotEmbedded chat widgetWebsite visitors, text-based support
ReceptionistFull-screen kioskIn-person visitor check-in
VoicebotPhone callCallers via a provisioned phone number
All three share the same knowledge base and Q&A sources. Changes to your sources apply across all capabilities instantly.

​
What You Need to Get Started

1

Assign a Phone Number

Purchase a phone number from the workspace Phone Numbers page or assign one that’s already been provisioned. The number is what callers will dial.
2

Set a First Message

Write the greeting your agent speaks when a caller connects — for example, “Hi, thanks for calling. How can I help you today?”
3

Choose a Voice

Select one of the available ElevenLabs voices. Each voice has a human-readable label like “Sarah - Warm & Professional” so you can match the tone to your brand.
Voicebot settings are created automatically when you create a new agent — you don’t need a separate setup step. Go to Agent Settings → Voicebot to configure and enable it.

​
Voicebot Settings Field Order

When configuring the Voicebot, the fields appear in this order:
  1. Name — the display name for this voicebot configuration
  2. Phone number — the number callers will dial (assigned from your workspace)
  3. First message — the greeting spoken when a call connects
  4. Voice — the ElevenLabs voice used for all responses

​
Getting Started

Phone Numbers

Purchase and manage phone numbers for your voicebot agents.

Test in Playground

Use the playground to test your voicebot responses without making a real call.